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Automotive Service Advisor / Service Writer in New York, NY at Open Road Auto Group

Date Posted: 4/14/2018

Job Snapshot

Job Description

Audi Manhattan

We need to add another
SUPER STAR to our Service Team.


Very Competitive Pay Plans
Great Vacation Time
Full Medical/Dental/Life Plans
Manufacturer Training
State of the Art Facility
Awesome Tech Team

Every service professional at a OPEN ROAD retail center must excel in listening,
communicating and working efficiently to Open Road’s standards.

Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.

Primary responsibilities include but are not limited to:

  • Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order.

  • Support center goals for service by generating:

    1. High sales of services, parts, and accessories.

    2. Repeat new vehicle sales by providing a premium Aftersales experience for each client.

  • Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the  product and associated service requirements.

  • Write and verify accurate repair orders and include supporting documentation.

  • Administer new and used vehicle warranty repairs in accordance with warranty specifications.

  • Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.

  • Perform a consultative vehicle delivery with client when work is completed.

  • Supervise cleaning and preparation of new and used vehicles.

  • Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.

  • Meet requirements of state and federal law for automobile repair and consumer protection.

Job Requirements

Skills / Experience
  • Technically knowledgeable, experienced, or trainable on product line
  • Prefer technical experience or knowledge
  • Strong organizational skills
  • Outgoing and patient personality with good client relations ability
  • Professional appearance
  • Excellent communication capability
  • High school or equivalent
  • Technical certification preferred


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