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Automotive Service Advisor / Writer in Florham Park, NJ at Open Road Auto Group

Date Posted: 7/3/2018

Job Snapshot

Job Description

We need to add another
SUPER STAR to our Service Team.

SERVICE ADVISOR 

WE OFFER:
Very Competitive Pay Plans
Great Vacation Time
Full Medical/Dental/Vision/Life Plans
401K with Company Match
Manufacturer Training
Awesome Tech Team


Every service professional at a OPEN ROAD retail center must excel in listening,
communicating and working efficiently to Open Road’s standards.

Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.

Primary responsibilities include but are not limited to:

  • Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order.
  • Support center goals for service by generating:
    1. High sales of services, parts, and accessories.
    2. Repeat new vehicle sales by providing a premium Aftersales experience for each client.
  • Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the  product and associated service requirements.
  • Write and verify accurate repair orders and include supporting documentation.
  • Administer new and used vehicle warranty repairs in accordance with warranty specifications.
  • Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
  • Perform a consultative vehicle delivery with client when work is completed.
  • Supervise cleaning and preparation of new and used vehicles.
  • Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
  • Meet requirements of state and federal law for automobile repair and consumer protection.

Job Requirements

Service Consultant Experience a must.

General Motors Experience a plus but not necessary.

Reynolds & Reynolds experience a plus but not necessary.

Demonstrates detailed knowledge of the automotive industry.
Exhibits strong customer service skills.

Demonstrates solid organizational abilities.

Possesses knowledge of proper safety precautions in the service area.

Is able to read and interpret work orders and billing statements.

Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.

Pays close attention to detail.

Possesses basic computer skills.

Maintains calm and patient demeanor with frustrated or confused customers.

Works well with a team of mechanics.

Skills / Experience

  • Technically knowledgeable, experienced, or trainable on product line
  • Prefer technical experience or knowledge
  • Strong organizational skills

Attributes

  • Outgoing and patient personality with good client relations ability
  • Professional appearance
  • Excellent communication capability

Education

  • High school or equivalent
  • Technical certification preferred